Shipping policy

GRACIOUS — Shipping Policy
Thank you for shopping with Gracious. We want your order to arrive safely and as quickly as possible.

Order Processing
Orders are generally processed within 3–5 business days after payment has been successfully received. Business days do not include weekends or holidays. During new releases, sales, holidays, restocks, or periods of high order volume, processing may take longer.

Shipping Time
Shipping time begins after your order has been processed. Delivery estimates provided at checkout are estimates and are not guaranteed unless specifically stated by the shipping carrier. Once your package has been shipped, you will receive tracking information when available.

Incorrect Shipping
Addresses Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error, contact Gracious immediately. We cannot guarantee that an address can be changed once an order has entered processing or shipped. Additional shipping charges may apply if a package is returned because an incorrect or incomplete address was provided.
Lost, Stolen, or Delayed Packages Once a package has been transferred to the shipping carrier, delivery is handled by that carrier. Gracious will assist customers with available tracking information, but carrier delays may be outside of our control.

If tracking shows your package as delivered but you cannot locate it, check with household members, neighbors, your mailroom/front desk, and the shipping carrier. Contact Gracious if additional assistance is needed.