Refund policy
GRACIOUS — Return & Exchange Policy
We want you to feel confident purchasing Gracious.
Returns
Eligible items may be returned within 14 days of delivery.
To qualify for a return, merchandise must be:
- Unworn and unused
- Unwashed
- Free from stains, odors, makeup, deodorant, pet hair, or damage
- Returned with original tags and packaging when applicable.
Items that do not meet these conditions may be refused.
Exchanges
Need another size? Eligible items may be exchanged based on product availability. Because some Gracious releases may have limited inventory, we cannot guarantee that another size or color will be available.
Final Sale Items
Items marked FINAL SALE cannot be returned or exchanged unless the item received was incorrect or defective.
Clearance merchandise, certain promotional items, customized items, and other products specifically identified as final sale may also be ineligible for returns.
Return Shipping
Unless the item received was incorrect or defective due to an error by Gracious, customers are responsible for return shipping costs. Original shipping charges are non-refundable.
Refunds
Once your return is received and inspected, you will be notified of its status. Approved refunds will be issued to the original payment method. Processing times after approval depend on your bank or payment provider.
Damaged or Incorrect Orders
If you receive an incorrect, damaged, or defective item, contact Gracious promptly after delivery and include:
Your name, order number, description of the issue, and clear photos of the item and packaging.
We will review the issue and work to provide an appropriate resolution.
Return Abuse
Gracious reserves the right to refuse returns that do not meet our return requirements or where there is evidence of excessive wear, alteration, misuse, or fraudulent return activity.
GRACIOUS Looks Good on You.
Customer Care | Shipping | Returns | Sizing | Product Care